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Shipping & Returns

Rates

We offer free shipping in Canada over $125 CAD. A flat rate of $15 is applied to orders of $100 CAD and under. We currently only ship within Canada.

 

Shipping Times

All orders are processed and shipped from Ottawa within 1 - 4 business days of being placed. You will receive a shipping confirmation email once your order has shipped. We are not responsible for lost or stolen packages once the package is confirmed as delivered with Canada Post. Please allow 14 business days for delivery of you package. 

 

Lost packages

If your package still hasn't arrived within 14 days of the date your order was made, email us at hello@dewberryface.com and we will look into it for you. We are not responsible for lost packages if the incorrect address was provided during checkout.

 

Returns
Our products are handblended in small batches as orders are made to ensure optimal freshness. Due to the nature of our products, we are unable to accept returns. 

If the product arrives damaged, send us an email with a photo within 7 days of receiving the product with your proof of purchase. We will assess the damage to determine if a refund is applicable. 

 

If you have any questions or concerns, please email us at hello@dewberryface.com

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